Delivery
For larger parcels we use the services of the parcel service DPD, you will receive tracking and trace data from this as soon as the package is shipped. For smaller packages we use in the Netherlands PostNL and outside the Netherlands Deutsche Post / DHL, you will not get one tracking data, these packages are generally left in the letterbox.
For the Netherlands, Belgium, and Germany, we ship orders over 100 euros for free if they can be sent by regular transport. We only ship within the European Union, but not yet to all countries. Please note that we do not ship to overseas areas. The costs and options are always made visible in advance in the shopping cart.
Not the right product?
Many products can be returned up to 14 business days after you have received them. You will get a full refund within 14 days of receipt of the goods, including the initial shipping costs, provided the products are undamaged and complete and you include all documentation. If any damage is detected, we will deduct costs of repair from the sum returned to you.
If you wish to return items, the procedure is very simple, fill out this form, and take it to a post office (you will need to pay the postage).
Exceptions: Machine spare parts or perishable products are often very specific and because of their nature, cannot be returned. This will be shown in your basket before you order, so there will be no surprises.
Damaged products?
Although we take great care to make sure items arrive as they should, there is always a possiblity that products arrive damaged. We ask that you inspect the products on arrival and if there is a problem, contact us, preferably with photos. We may send you a new product right away, if the damage is clear enough on the photos and the cause of the damage is clear to us, or we may ask you to send the product back. We provide a very simple way of returning damaged items with this form. Take it to a post office and return the item, we will reimburse postage. Please contact us first, we may arrive at a suitable solution more quickly.
General terms and conditions
All our deliveries are subject to our terms and conditions , which are filed with the Chamber of Commerce in The Hague (The Netherlands) under number 2257, dated 19-10-1998 and at the District Court in The Hague (The Netherlands) under number 142/1998. By placing an order, you agree with our terms and conditions.